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Manage Account Settings
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Update Business Info
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Username and Password
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Additional Users
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Service Providers
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Notification Preferences
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Close Your Account
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Update Business Info
To update your employer user profile in MiWAM:
1. Login to MiWAMand click “Settings.”
2. In the “Profile” tab, click “Edit.”
3. In the "Edit User" tab, you can change your username, name, mailing address, and phone number. You can also add a secondary phone number and change your security question.
Still can’t find what you’re looking for? Contact Employer Support.
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Username and Password
To reset your username or password in MiWAM:
1. On the MIWAM login page, click “Forgot your Password?” or “Forgot your Username?” and enter the requested info.
2. On the confirmation page, click “OK.” Check your email for instructions and a link to reset your username or password.
3. In the email, select "Click Here" to complete the reset process.
If you’ve forgotten both your username and password or are locked out of your account, please call MiWAM Support at 855-484-2636, Option 4.
Still can’t find what you’re looking for? Contact Employer Support.
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Additional Users
MiWAM allows multiple users to access a business account, making it easier to manage payments, claims, and other tasks. As the account owner, you can add team members. Each will have their own unique login to access the account. Do not use this feature to add service providers.
Add additional team members
1. Login to MiWAM and click the “Profile” tab. Then select “Additional logons.”
2. In the “Additional Logons” tab, click “Add.”
3. Fill in the user’s first name, last name, and email address. Then confirm if they're an employee of your business and if they can delegate access to others.
4. Click “Add Permissions” to select which functions your new user needs.
5. Click the “UIA Account #” of any account(s) your new user should have access to.
6. Select which functions your new user needs, then click “OK.”
7. After you submit your request, your new user will receive an email with details on creating an Employee MiWAM account.
8. Instruct your new user to register as an, “Employee” under the Employer MiWAM, Sign up for Employer or Service Provider account.
Still can’t find what you’re looking for? Contact Employer Support.
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Service Providers
You can authorize a service provider (also known as a third-party administrator) to manage your business’ unemployment insurance.
5 things to know about using a service provider:
1. Make sure your service provider adds your business as a client in MiWAM.
UIA will not share information with your service provider about your business or employees unless they are electronically authorized to conduct business on your behalf.
2. Do not list your service provider’s mailing address as your business address.
This can cause you to miss important tax documents and identity verification notices. To receive relevant correspondence, service providers must add your business as a client in MiWAM.
3. Do not share your MiWAM login credentials with your service provider.
This can cause problems if your provider has staff turnover or if you change providers. Instead, make sure that your business’ and your service provider’s accounts are linked in MiWAM.
4. Do not leave critical fact-finding tasks solely in the hands of your service provider.
If your service provider fails to complete a task in a timely manner, you may face consequences, such as fines or penalties. You can track service provider activities in MiWAM to ensure they stay on top of important UI tasks.
5.Customize your service provider’s access to your account in MiWAM.
You can customize your service provider’s access to limit the information they can see and actions they can take. This can help protect your business’s sensitive information.
Still can’t find what you’re looking for? Contact Employer Support.
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Notification Preferences
UIA letters are sent to both your MiWAM account and your mailing address. You can choose to “Go Green,” which means you will receive most letters through MIWAM only. You will also receive email notifications every time a new letter is posted to MiWAM.
Why am I still getting notices in the mail even though I selected “Go Green”?
Certain notices will still be sent via mail. These include the UI Tax Rate (UIA Form 1771), Determination of Employer Status (UIA Form 1183), Authorization Code (UIA Form 1023), TWB Qualification (UIA Form 6352), and the Go Green Notice (UIA Form 6350).
How do I turn on the "Go Green" option in MiWAM?
1. Login to MiWAM and click “UI Tax” under the “Accounts” tab.
2. Click “Set Go Green Preference.”
3. Click the “Go Green” button.
4. After clicking "Submit," enter your MiWAM password and click "OK."
Still can’t find what you’re looking for? Contact Employer Support.
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Close Your Account
If you no longer have employees or you're closing or selling your business, you must inform UIA by filling out and sending a Notice of Change Form. You can submit this form using MiWAM, mail, or fax.
If you’ve already closed your account and are still being billed, call the Employer Support Team at 855-484-2636.
Still can’t find what you’re looking for? Contact Employer Support.
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