Common Life360 Error Codes and How to Fix Them (2024)

Whether keeping an eye on your teenager’s whereabouts, ensuring a loved one’s safety during a solo trip, or coordinating meet-ups with friends, Life360 is an invaluable tool for modern life. Given that the primary purpose of this app is to foster a sense of security, it can be quite nerve-racking to be met with an error code instead of the expected updates about your friends and family members.

To help restore much-needed peace of mind as quickly as possible, we’ve gathered the most common Life360 error codes, followed by some troubleshooting tips to get you back on track.

Life360 Error Codes Troubleshooting

Despite your frustrations when the app isn’t working properly, Life360 is definitely worth it. Fortunately, there are a few simple solutions for most Life360 error codes. Follow them step by step, and you’ll be reconnected in no time.

Network Error

If you’ve purchased a new phone or want to use the Life360 app on a new device, you’ll likely be met with a network error. The same thing can occur if you use multiple devices to log into this app. But don’t worry; you can tackle this error in a few simple steps, whether you have access to your original device or not.

First, log out of the app and log back in on your new device. You might be asked to tap the Check In button upon login. Do so repeatedly until your location is refreshed.

Next, check the app’s network settings and permissions. Here’s how to do it on Android:

1. Navigate to your phone’s Settings.
2. Go to Apps.
3. Locate Life360 on the list and tap it.
4. Press the Permissions tab.
   
5. Go to Location and turn it on.
   

If you’re using an iPhone, follow these steps:

1. Open the Settings on your iPhone and scroll down to the Life360 app.
2. Ensure that Location is set to Always.
3. Enable Background App Refresh and Cellular Data.
   

Now, close the Life360 app and turn your phone off and back on. See if the error corrects itself. If not, keep reading for more solutions.

Log In Errors

Forgot your Life360 password? This can cause log-in issues or sign you out of the app. In such cases, you should reset your Life360 account password. You can use the Life360 Reset Password tool for this. Or if the mobile app is still working, navigate to Settings> Account > Password and follow the on-screen instructions.

After resetting the password, log back into your Life360 account on your phone. Proceed to tap the Check In button several times until your location refreshes.

Life360 Unknown Error

Assuming you didn’t intentionally force Life360 to keep your location in one place, there are other reasons you may experience an Unknown Error code.

Many Life360 users have recently been met with the An unknown error has occurred message upon logging into the app. Sure, this error doesn’t give you much to go off of. But trying a few standard fixes one by one should take care of this error, as vague as it might be.

Fix #1: Changing Your Static IP

Linking Life360 to an automation unit in your smart home offers numerous advantages, from receiving notifications when household members arrive or leave to creating personalized automation based on their whereabouts. However, this connection can also frequently experience connectivity issues, leading to the annoying unknown error message.

To get your system working again, try changing the static IP address on your automation system. The exact steps for this will depend on your system. Look up your model, and you’ll find a step-by-step guide in no time.

If the error message pops up again, try changing your DNS server configurations. Go through different servers until you find the one compatible with your Life360 app. Another option is to tinker with your proxy settings, making sure all configurations are set to default.

Fix #2: Check the Status of Life360 Servers

As annoying as the unknown error message might be, chances are you’re not the only user seeing it. Sometimes, this error occurs due to Life360 servers being down. A quick Google search will tell you whether this is the case (DownDetector is an excellent website for checking widespread outages).

If yes, there isn’t much you can do except wait for the servers to get back online. In the meantime, contact your loved ones the old-fashioned way and make sure everything is alright.

Fix #3: Use a Different Router

Let’s say the Life360 servers are online, and there are no issues with your static IP, DNS server configurations, and proxy settings. What then? Well, you might need to use a different router to connect to your home network, as the current one might be causing your connectivity issues.

Fix #4: Contact Technical Support

If all else fails, you always have Life360’s technical support. Contact the app experts via the live chat feature or submit a ticket, and your issue should be resolved quickly. Of course, this can also be your first option if you don’t want to spend much time figuring out what’s wrong with your app.

Life360 Unable to Connect to Server Error

Suppose the Life360 servers are online, but you keep seeing the “Unable to connect to server” error message. In that case, the issue is probably on your end.

Interestingly, something as simple as having a low battery or data can mess with your connection and cause this message to appear. Here are a few tips that should help you reconnect to the Life360 app quickly:

• Try logging out of the app, powering down your device for a few minutes, and logging back in. Yes, it sounds too good to be true, but this simple action often does the trick.
• If your battery is at 20% or lower, charge your phone to at least 50% and try logging back in.
• Check whether you have enough mobile data (provided you’re relying on it). If not, try reconnecting the app using a Wi-Fi connection.

Life360 App Not Working Error

On occasion, you don’t even have to see an error message to know something is wrong with your Life360 app. This will be pretty evident by the app constantly freezing, crashing, or refusing to update. If this rings true in your case, here are a few solutions to try out.

Fix #1: Clear Cache Data

Cache memory is a highly convenient feature that helps you access frequently used data and programs quickly. But let it pile up too much, and you’ll have a problem on your hands. Having excess or corrupt cache data can slow down your Life360 app and cause it to malfunction.

Here’s how to clear the cache on Android:

1. Go to your device’s Settings.
2. Locate the Apps tab.
3. Find Life360 on the list and tap it.
4. Go to the Storage tab.
   
5. Tap the Clear cache button at the bottom.

If you have an iOS device, you can’t clear the cache, but you can offload the app. Rather than deleting and reinstalling it (the nuclear option), you can keep all your important data and clear the files that cause problems.

Here’s how to do it:

1. Open Settings >General.
2. Select iPhone Storage.
3. Tap on the Life360 app in the list. You can filter the name, size, and last date used to find the option faster.
   
4. Choose Offload App.
   

Now, click the app to reload it and see if the problem persists.

Fix #2: Update the App

Running an old version of any app is a recipe for disaster, and Life360 is no different. Again, the solution is quite simple: update your app. To do so, visit the app’s Play Store or App Store page and click the Update button next to its name.

If you still have issues with the app, contact Life360’s support for further help.

An Error-Free App in No Time

It’s perfectly understandable to get frustrated by error messages, especially on an app as important as Life360. But instead of wasting valuable time, take charge of resolving the issue immediately. Follow the steps outlined in our guide, and no errors will hold you back from safeguarding your loved ones using Life360.

Next, you might want to learn how to use Life360 without a phone number for additional safety and security.

FAQs

Does Life360 have tech support?

Yes! Life360 has support tools for users who struggle to overcome error codes. You can also use the Chat option to reach someone for personalized help.

Does Life360 have a list of all error codes?

No. But you can go to the support website to filter through any issues you’re experiencing and get troubleshooting steps.